Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. 

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Return Instructions:

Return damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Return manufacturers Defects. If a product appears to have a manufacture’s defect you may return it, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If you need to  return an item to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 3 days from the date received to file for any returns or  refunds. You must email the refund request to support@barkcookware.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a Return Authorization# issued before returned. Please keep a copy of your return Return Authorization number.

All returns must contain the following:

· Return All original contents (product, manuals, instructions, etc.).

· Return Original packaging.

· Return Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

 Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials, or workmanship, Please fill out an RMA request to have your order returned. Manufacturers may change the look of a product at any time. A 15% restocking fee will be charged for all non-defective returns. Shipping to and from, plus restock, is also charged for undeliverable or refused packages. Shipping must be prepaid to the supplier. Supplier will issue call tags on some situations, but that is done per their discretion. The supplier may cancel an RMA request if enough notes are not provided. They need details of the damage or defectiveness of the products being returned. Please provide as much detail as possible for returns.


**For non-defective returns: You will need to return for a refund minus shipping and restock.**

All returns are for credit only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.

Please Note: Leather goods are only eligible for return within 10 days of receipt. Any requests that come through after that may be decined.

**Please note: any additional fees from UPS (ie refused packages, returns without an RMA, undeliverable packages, etc) will be deducted from the refund to our member.